HRTech
Role
UX designer and User researcher
Deliverables
User research, UI designs, Design documentation
Timeline
2 weeks
Background
MHR, a leading HR software provider, needed to transform their employee engagement approach for 1,400+ organizations managing 2.2 million workers. The challenge was to create a system that served both HR professionals and employees while significantly reducing administrative overhead.
Key Achievements:
Note: These metrics are indicative based on concept testing:
65% increase in feedback participation
73% reduction in processing time
85% improvement in user satisfaction
Implemented across 6 departments
The Context
Traditional engagement methods were failing to meet modern workplace needs. HR teams were drowning in manual processes while employees felt disconnected from the feedback loop.
HR Challenges:
Manual data collection consuming 15+ hours weekly
No standardised engagement metrics
Delayed response to employee concerns
Limited predictive insights
Employee Pain Points:
Survey fatigue from lengthy questionnaires
No visibility into feedback impact
Lack of voice in organisational decisions
Need for anonymous feedback options
Research Insights
We conducted in-depth research with 12 participants across different roles:
3 HR Professionals
3 Department Managers
4 Employees
2 Additional stakeholders
Key Problems Highlights
These insights revealed a clear need for:
Real-time feedback mechanisms
Transparent action tracking
Quick response systems
Impact visualisation
Solution Approach
Our solution focused on creating two interconnected systems:
For HR Teams:
AI-powered analytics dashboard
Automated sentiment analysis
Action management system
Predictive insights
For Employees:
Gamified feedback app
Progress tracking
Multiple feedback channels
Recognition system
Key Features
1. AI-Powered HR Dashboard
Real-time engagement metrics
Sentiment analysis
Automated action recommendations
Progress tracking
2. Employee Feedback System
Quick mood check-ins
Anonymous feedback options
Impact visualisation
Gamification elements
Solution for HR
Real-time Analytics
Engagement score tracking across departments
Sentiment analysis with trend visualisation
Department-wise comparison and benchmarking
Campaign performance metrics
AI-Driven Insights
Critical pattern detection
Predictive trend analysis
Automated issue flagging
Data-backed action recommendations
Action Management
Priority-based task organisation
Clear implementation tracking
Resource allocation monitoring
Impact measurement
Solution for Employees: Making Feedback Effortless & Impactful
We simplified employee engagement through three touchpoints:
1. No-App Quick Access
Feedback through existing channels (SMS, Email) - no new software needed
2. Bite-sized Check-ins
Quick emoji reactions
Simple sliders
Voice input option
30-second completion time
3. Impact Visibility
Regular updates showing:
Changes initiated
Colleagues impacted
Implementation progress
Opportunities to shape what's next
Key Learnings
Context Matters
Real-time feedback is more valuable than annual surveys
Contextual triggers increase participation
Transparency Drives Engagement
Visible impact increases participation
Clear feedback loops encourage continued engagement
Gamification Works
Recognition systems drive regular participation
Progress tracking encourages consistent engagement
Future Considerations
Enhanced predictive analytics
Team-based engagement features
Integration with other HR systems
Advanced recognition systems